We approached our third party partners for assistance as well

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There are obvious issues with the game. And as players become increasingly frustrated about Blizzard's apparent inability to D2R Ladder Items fix them the community manager PezRadar has released a lengthy blog post that explains what's wrong, the steps being taken to fix it, how they're going about it, and why it might take a while to resolve the issues completely."

In the early hours of Saturday morning Pacific time we had an all-encompassing outage because of an abrupt and significant increase in traffic" PezRadar explained. "This was a new threshold that our servers had not encountered before, not even at launch. This was amplified by an update we had rolled out the previous day intended to enhance performance around game creation--these two factors combined caused our database to become overloaded that caused it to take a long time to load out."

To ease the load, Blizzard rolled back the Friday update, but the method was ineffective. An even greater growth in traffic caused a second interruption on Sunday.

The situation turned sour on Monday as Blizzard introduced fixes to Diablo 2's backup global database and then tried to make the switch. Following the switch Diablo 2's backup database was still running backup processes, but it was not able to handle requests from remote servers.

The issue was resolved on Tuesday, but another increased concurrent player count on the same day resulted in further "degraded performance of databases," which the database engineers are still trying to correct. The situation is so dire to the point that the Diablo 2: Resurrected team has roped in engineers from other areas of Blizzard to aid in resolving smaller problems while focusing its attention to address "core Server issues."

"We approached our third party partners for assistance as well," PezRadar said.

Perhaps Blizzard's insistence on maintaining an authentic Diablo 2 experience in the remake is the major cause of the problems. One "legacy service" in particular handles critical functions including "game creation/joining Buy D2R Ladder Items, updating/reading/filtering game lists, verifying game server health, and reading characters from the database."

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